Charlene Helm

12 Best AI Chatbot Platforms To Take Your Business To The Next Level

ecommerce chat bot

Even though some businesses believe they are offering a personalized customer experience, their customers don’t agree with it. This is why you need to focus more on the customer service you offer and how you can truly personalize it for your customers. A majority of customers want an immediate response to their queries from your customer support team.


We’ve compiled a list of amazing chatbot use cases from different industries. We’ll show you how companies of all shapes and sizes are using chatbots for various tasks in the fields of Customer Service, Marketing and Sales. Here are 25 real-life chatbot use cases in the fields of customer service, marketing and sales.

Electrify Your eCommerce with ChatGPT

A company using this chatbot use case to great effect is Reply.io– a cold email automation tool. MVMT, a fashion-brand that develops watches and sunglasses and especially targets millennials, uses this strategy to great effect with their chatbot use case. Using their chatbot, they first ask their visitors what they would like to do. If someone selects the option ‘just checking out the content’, it asks what topics you’re interested in.

ecommerce chat bot

With such a huge audience, this platform can help to generate a greater brand awareness for your company. From simple website bots, to state-of-the-art Messenger bots and Facebook ads, we are experts in every area of our field. Trust us to implement this new marketing technology for your business and experience the power of bots for yourself. As soon as you add the OpenAI ecommerce chat bot API key to the ChatBot OpenAI settings, it can answer all types of generic questions. Once trained OpenAI will use your custom dataset to answer natural language questions. A pro version of the ChatBot plugin is available with tons of advanced features that can provide automated customer support and can be integrated with OpenAI (ChatGPT) or Google’s Dialogflow.

How AI can help Consumer Packed Goods companies increase revenue and margins?

But if the conversation stops in that window, you can use software that makes the sequence. You need to send series of messages at a specific interval of time as similar to the email campaign. Professional and dedicated all-round digital marketeer with 20 years experience in b2b and b2c marketing. Covering retail buying, product development, brand management, digital marketing, licensing, event management, PR & sponsorship. Ultimately, all of this data will provide a clear insight into the impact your chatbot is having.

Another interesting chatbot is Surveybot, which allows us to poll users who follow us on Facebook, through the Messenger app. The desire to implement chatbots is growing and now a vast percentage of businesses and brands are turning to the technology to help grow their brand and awareness. You can discuss products, arrange a meeting, and even find love with a sex chatbot, it’s a very diverse piece of technology. The benefit of a chatbot becoming the online face of your brand or business is crucial because consumers need to feel as though they are receiving a personal experience.

Eurozapp creates bots for our customers, that offer speech, language understanding, responding the customer’s questions. Adding a customer service option through AI chatbot apps can benefit businesses. You can also train chatbots to handle various queries, including account-related questions, order status updates, and technical issues. Overall, Tidio is a great option for businesses looking for an affordable and user-friendly online chatbot tool to improve their customer service. It’s great for customer service because it offers real-time live chat and customer interaction tracking.

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This can be done through messages and surveys after customers finish the conversation with a chat agent, or after their purchase. By asking for customers’ feedback immediately during the conversation, you can have a higher chance to collect customers’ opinions, thus gaining more understanding of their needs. While there are many ways to use artificial intelligence, chatbots are one of its most popular applications. EBI.AI is one of the most popular Natural Language Processing (NLP) and Machine Learning in general Chatbots platforms available online. It allows you to create a full-featured business chatbot with ease and simplicity; all that’s needed is an idea.

Magento is also known for its flexibility and wide range of customization and integration options. It allows integration with many other well-known software programs like Google Adwords, https://www.metadialog.com/ Facebook Ads Manager, UPS, and so on. In addition to the platform’s built-in features, there are also a large number of extensions with diverse features for your online business.

ecommerce chat bot

They delivered a robust and scalable software solution that exceeded my expectations. Their attention to detail and commitment to quality assurance were evident throughout the development process. One of the key aspects that set this software company apart was their exceptional communication skills. They took the time to understand my requirements, listened attentively to my concerns, and provided regular updates throughout the project.

The decision stage is when customers are ready to purchase your product or are in the process of placing orders. So, their concern at this stage is not just about the product or service features or shopping experience anymore, but they also consider other factors such as performance/price and customer service. At this point, the conversation should keep going because businesses can offer any social proof and fix any problems right away if they arise especially payment-related ones. In this way, your businesses can create more value for customers with more responsive customer service, thus ensuring customers’ decisions on purchasing your products or services. Once you have an outlook of such factors, it’s easier to get rolling with innovative conversational AI solutions and onboard just the right enterprise chatbot platform suited to your needs.

With your pre determined script, you must always assume the customer wishes to phone or text a real person after a few minutes with a chatbot. Along with this customer service is also an imperative part of running an eCommerce website. Even customers who have a complaint can be turned around and become loyal with the correct customer service. Whether you embrace a chatbot for your website or not, technology that automates much of what we do is taking over. There’s more experimentation in this area but it might not be as suitable for an eCommerce store trying to get a chatbot running for sales purposes.